Privacy Policy

Welcome to SevenOtwo (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.seven0two.com] (the “Site”) and use our services.

SevenOtwo is operated by IKENAYA LTD, a company registered in England and Wales, and our shipping operations are managed from Brussels, Belgium.

We may collect and process the following types of personal data:

1.1. Information You Provide to Us

• Personal details: Name, email address, phone number, and billing/shipping address.

• Payment information: When you make a purchase, we collect payment details via our secure payment processors (we do not store your card details).

• Account information: If you create an account, we collect login credentials and purchase history.

• Communications: Information from customer support inquiries, feedback, and survey responses.

1.2. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Technical data: IP address, browser type, operating system, and device information.

• Usage data: Pages visited, time spent on the Site, referring website, and interaction with content.

• Cookies and tracking technologies: See our [Cookie Policy] for details.

1.3. Information from Third Parties

We may receive personal data from third-party partners, including:

• Payment processors (e.g., Stripe, PayPal)

• Social media platforms (if you interact with our accounts)

• Shipping and logistics partners

We process your personal data to:

• Fulfill and deliver your orders

• Process payments and issue refunds

• Provide customer support

• Send transactional emails (order confirmations, shipping updates)

• Improve our website and user experience

• Prevent fraud and ensure security

• Comply with legal and regulatory obligations

We may also use your information for marketing purposes with your consent, such as sending promotional emails or special offers. You can opt out anytime.

We do not sell your personal data. However, we may share your information with:

• Service providers: Payment processors, shipping carriers, and IT support.

• Legal authorities: If required by law or for fraud prevention.

• Business transfers: In case of a merger, sale, or acquisition.

All third parties are required to handle your data securely and comply with GDPR.

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We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

• Order data: Retained for tax and accounting purposes (usually 7 years).

• Customer accounts: Retained until you request deletion.

• Marketing preferences: Retained until you opt out.

If you are in the European Economic Area (EEA), you have the following rights:

• Right to access: Request a copy of your personal data.

• Right to rectification: Correct inaccurate or incomplete data.

• Right to erasure (“right to be forgotten”): Request deletion of your data.

• Right to restrict processing: Limit how we use your data.

• Right to data portability: Request your data in a structured format.

• Right to object: Opt out of marketing communications.

• Right to lodge a complaint: File a complaint with your local data protection authority.

To exercise your rights, contact us at info@seven0two.com

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure. If you suspect any security breach, contact us immediately.

We use cookies to improve your experience and analyze website traffic. You can manage your cookie preferences in your browser settings. For details, see our [Cookie Policy].

As SevenOtwo operates globally, your data may be processed outside the EEA (e.g., in the UK). We ensure such transfers comply with GDPR through standard contractual clauses or other safeguards.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Seven0two / IKENAYA LTD

info@sevenotwo.com